The conditions for the sale of "Cementini" products are set out below. In any case, the supplier reserves the right to change these general terms and conditions, the effectiveness of which begins at the time of publication on this website.

Any transaction with a "consumer" subject is carried out in accordance with the Legislative Decree of May 22, 1999. 185 (Implementation of Directive 97/7 / EC on the protection of consumers in relation to distance contracts) and the following general conditions of sale.

Identity, address and other data of the supplier:

Association "La Bussola"
Corso Calatafimi 1033H
90129 Palermo
tel. 391/4794412
Email: labussolapalermo@live.it
CF 97276910821

1. Definitions

For the purposes of this agreement, "SUPPLIER" means Associazione "La Bussola" con sede in Corso Calatafimi 1033H, Palermo
"CONTRACTOR" means the natural or legal person who places the order.
For the purposes of this contract, the term "CONSUMER" means the contractor who is an individual who establishes this contract for purposes unrelated to any professional activity being carried out.
For the purposes of this contract, "ORDER" means the document (even only electronically) that the contractor sends (even only electronically) to the supplier, with which the contractor himself expresses his will, the order under the terms in this contract.

2nd object

This document defines the general and specific purchasing conditions for the products and services marketed by "La Bussola".

3. Characteristics of the asset:

It is stated that a detailed description of each product and its price can be obtained by consulting the website.
The prices of the products are "to the customer", including VAT
Any change to the same will take effect at the time of posting on the website.

Payment methods, delivery and other information on contract performance:

a) Payments
Payment for purchases made on the website is made through:
- Paypal;
- Bank Transfer;
- Credit card.
The latter method uses encrypted data transmission with SSL connections, which guarantees absolute data protection when transmitting credit card information, which can therefore not be viewed by other users on the network.

b) Conclusion
The orders sent are binding for the supplier and therefore the contract is considered concluded when the contractor confirms the order and sends it to the supplier.

The supplier undertakes to send the contractor the receipt of the order placed by him within a reasonable period, whereby he can use telematic means for this purpose, provided the receipt can be printed.
The buyer will be informed immediately in the ways and times indicated in the following paragraph if the requested product is not available.

c) delivery
The supplier undertakes to deliver the goods requested by the contractor no later than 60 days after the day following the day on which the contractor paid the invoice.

In the event of non-execution of the order by the supplier due to the non-temporary or even temporary unavailability of the requested goods or service, the supplier can also contact the contractor within 60 days from the day after the day on which the contractor sent the order notify electronically.

broadcast

a) Please check the correctness and completeness of the package immediately upon receipt. The deadline for complaints is 5 days. Subsequent advertisements about the package will no longer be accepted.

b) If an item is missing from your package, something has arrived defective or something is not in stock, you will be credited with the sale price. There is no entitlement to a later delivery, refund or replacement.

c) The right of withdrawal is fundamentally excluded and is only recognized in exceptional cases and at the discretion of Cementini.
If Cementini grants a return, the customer bears the costs of the return and undertakes to return the goods insured within 3 days. The goods will only be taken back in their original condition and not used.

d) Cementini undertakes to deliver the package within 3-5 days after receipt of payment.

In difficult times it may take a little longer to ship. If something is no longer available and needs to be reordered, you will be notified.

safety

Payment by credit card is made in compliance with maximum security standards. The writing of the credit card number on the website takes place directly on a page managed by the server of the credit institution that handles the digital transaction, even if this is not shown graphically. Against this background, the transmission takes place according to the encrypted methods and directly to the bank, so that the supplier's server does not get the credit card number.

a) Information in accordance with Legislative Decree 185/99:
Purchases made on the website, like all distance purchases by telephone or correspondence, since they take place away from business premises, are protected by Legislative Decree 185 of May 22, 1999, which gives the consumer the opportunity to exercise the right of withdrawal. The consumer can exercise this right within a period of 10 working days from receipt of the goods. This right consists in the right to return the purchased goods to the supplier without penalty and without giving reasons, and the resulting refund of the purchase price.

b) Exclusions:
The right of withdrawal applies to natural persons who act for purposes that are not related to their professional activity. Purchases from retailers, companies or professionals are therefore excluded from the right of withdrawal.

In addition, the right of withdrawal does not apply to the following product categories:
a) consumer-opened audiovisual or sealed computer software supports;
b) Newspapers, periodicals and magazines.

c) Exercising the right of withdrawal:
The right of withdrawal is exercised by sending a written notification by registered letter with confirmation of receipt to the Associazione La Bussola, Corso Calatafimi 1033H, within the aforementioned period of 10 working days after receipt of the goods.
90129 Palermo

The communication can also be sent by email to labussolapalermo@live.it within the same deadline, provided it is confirmed by registered letter with acknowledgment of receipt within the next 48 hours. This notification must contain the codes of the products to be returned, information on reimbursement of costs incurred (credit card, bank transfer, etc.) and any bank details.
Products that need to be re-checked must be returned, at the consumer's expense, to the same address that was used for the registered letter, subject to conditions of essential integrity.
As soon as the goods have been received and their integrity has been checked, we will proceed with the crediting as soon as possible and in any case within 30 days from the date on which the supplier became aware of the exercise of the right of withdrawal by the consumer Cost of returned products to the consumer.

Unsolicited deliveries

The supplier undertakes not to deliver any goods to the contractor in the absence of a previous order if the delivery includes a request for payment.
The contractor is not obliged to provide appropriate services in the event of an unsolicited delivery. In any case, failure to respond does not mean consent.

Jurisdiction

For disputes that may arise in the interpretation and execution of this contract, the judge of the place of residence or domicile of the consumer, if he is in the territory of the state, is the mandatory territorial jurisdiction.

Protection of confidentiality and processing of customer data

Information on the processing of personal data in accordance with Article 13 of Legislative Decree 196/2003 ( see privacy policy) .